Are Guided Chatbots AI?

Ever used a chatbot that offers you a list of options to choose from? That’s a guided or rule-based chatbot at work. These chatbots follow preset rules to navigate your queries and deliver precise responses.

Many people assume that any automated interaction must involve AI. But the reality can be quite different. Let's take a closer look.

While they can handle straightforward queries efficiently, they lack the sophistication to understand context or adapt to new information.

Just storing and pulling answers from a table is not the same as the advanced capabilities of artificial intelligence.

And there you have it!

Guided chatbots might not be AI geniuses, but they’re masters of the script! While they don’t learn like true AI, they’re great at giving quick, consistent responses.

So, next time you chat with a bot, you’ll know the scoop! Stay tuned for more AI myths busted, and keep those questions coming.